Find quick answers to the most common questions about our products and services.

Orders & Payment

How do I place an order?

Simply browse our products, select your size and preferred items, add them to your cart, and proceed to checkout. You can pay using credit card, debit card, or EFT.

Can I modify or cancel my order?

You can modify or cancel your order within 1 hour of placing it. After that, your order will be in processing and cannot be changed.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard), debit cards, and EFT payments. All transactions are secure and encrypted.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 3-5 business days, while express shipping takes 1-2 business days. Free shipping (on orders over R1000) takes 3-5 business days.

Do you ship nationwide?

Yes, we ship to all major cities and towns across South Africa. Check our shipping page for more details.

How can I track my order?

Once shipped, you'll receive a tracking number via email. You can also track your order by logging into your account.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, in original condition with tags attached.

How do I return an item?

Contact us at returns@mzansifootwear.com with your order number. We'll provide a prepaid return label and instructions.

Can I exchange for a different size?

Yes, we offer free size exchanges within 30 days. Follow our return process and indicate you'd like an exchange.

Product Information

How do I find the right size?

Use our size guide available on each product page. If you're between sizes, we recommend going up a half size for comfort.

Are your products authentic?

Yes, all our products are 100% authentic. We source directly from manufacturers and authorized distributors.

Account & Support

Do I need an account to place an order?

While you can checkout as a guest, creating an account allows you to track orders, save addresses, and access your order history.

How do I contact customer support?

Email us at support@mzansifootwear.com or visit our contact page. We typically respond within 24 hours during business days.

Still have questions?

If you can't find the answer you're looking for, please contact our customer support team at support@mzansifootwear.com